Continuous Support That Drives Better Operational Outcomes through
Fuel Management Insights
VERIDAPT is the leading fuel management platform for mining and rail with a reputation for developing innovative and reliable solutions, led by our team of experts committed to customer success at every level.
BHP, Rio Tinto, Glencore, BMA, Pacific National, Yancoal, Canadian National Railway and Aurizon are just several of the clients who rely on our Customer Success Team to provide maximum fuel management operational outcomes.
The VERIDAPT Customer Success Team recognises the importance of generating accurate reconciliation data and
driving fuel savings in the mining and rail sectors.
VERIDAPT seeks to engage customers at the highest level to continually increase value. The result is greater ROI and overall satisfaction.
24/7 Support From All Around The Globe
VERIDAPT Customer Success provides technical support through our specialised team complimented by a global network of technical partners.
We provide the following disciplines:
- Project management
- Engineering services
- Field services
- Technical solution consultancy
We strive to deliver the technical assistance through a remote-first approach globally to minimise resolution time, using our partner network.
VERIDAPT’s Customer Success
reporting in fuel management delivers:
- Live Interactive Dashboards
- Refuelling Flow Rates
- Refuelling Times
- Burn Rates
- Utilisation Analysis
- Delivery Docket Validation
- Coolant and Lubricant Reporting
- Field Fault Reporting
VERIDAPT is also now working hand-in-hand with customers to build interactive dashboards using live AdaptIQ data. The immediate benefit – customers no longer wait for monthly reports and can access real-time insights.
Customer Support That Meets The Needs of Every Business
From troubleshooting through to complete data analytics, VERIDAPT provides a level of customer support for every business that
allows for accurate reconciliation and fuel efficiency at every stage of the supply chain. Our Customer Success Team stands behind our
proprietary hardware and software technology – from delivering a high-touch onboarding program that ensures user confidence to monitoring
performance, providing detailed reports and sharing our extensive industry best practice knowledge.
Standard
The Standard offering is specifically designed for basic digital hydrocarbon management and troubleshooting at the site. Onboarding is a key component of all levels of VERIDAPT’s Customer Success. Standard users can expect prompt and thorough responsiveness to any inquiries, requests about our technology and systems deployment. Remote technical support and monitoring of alarms in real-time is included. Regular software upgrades for AdaptIQ automatically updated and hardware devices made available when required.
The Standard level of service empowers customers with the tools, resources and knowledge to independently make informed decisions and resolve issues to ensure accurate reconciliation.
Premium
Premium support includes all standard support services with the added benefits of a proactive approach supporting greater hydrocarbon management performance and better operational outcomes.
Premium customers are assigned a dedicated Customer Success Manager by VERIDAPT to remotely monitor operations and conduct weekly performance audits. This facilitates identification and proactive notification of potential issues. This support is key to ensuring consistently accurate reconciliation with high data integrity.
Premium customers receive 24/7 help desk support delivered remotely through our in-house technical support team.
Weekly system health checks and monthly reports with collaborative review meetings are part of the proactive scope that provides enhanced fuel management operational outcomes.
Premium+
VERIDAPT Platinum is the ultimate level of hydrocarbon management customer success service offered. It includes all benefits of Standard and Premium levels of support and much more. A highly trained VERIDAPT expert is exclusively dedicated to analysing and troubleshooting at every stage of hydrocarbon management at the site.
Platinum is effective for customers with resource constraints, providing the benefit of SMEs with industry experience to support and compliment your on-site team. This high-level service provides regular reporting, insights and training to meet specific business needs and drive operational efficiency. The dedicated resource will provide remote support from a VERIDAPT office and act as an extension of the in-house team with access to integrated business systems. This scope can be customised to meet specific business requirements and objectives.
Platinum support includes live system monitoring and daily reviews of system performance tracking incidents through to resolution. Customised reporting and data analytics provide granular data to identify and drive greater operational efficiency and utilisation.
Platinum provides a pathway to achieving the highest level of hydrocarbon and emissions management through industry best practice and VERIDAPT expertise.
